Last Updated: August 8, 2017
What is Personal Information?
Personal Information is information that specifically identifies an individual, such as a name, address, telephone number, email address, or other account numbers, and information about that individual's activities when directly linked to that person, such as information about his or her use of the Service. Personal Information also includes demographic information, such as date of birth, gender, geographic location and preferences when such information is linked to other Personal Information that identifies you. Personal Information does not include "aggregate" or "anonymized" information. Aggregate or Anonymized Information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use the Service may be collected and combined with information about how others use the same Service. Aggregate Information helps us understand trends and our users' needs so that we can better consider new features or otherwise tailor the Service.
Personal Information We Collect
We collect Personal Information when you contact us for technical support or otherwise for any reason. We may also automatically collect some information, such as your computer's Internet Protocol (IP) address, your mobile device id, your computer's operating system, the browser type, the address of a referring website, the time and date of your visit, and various types of "clickstream" information (about your interactions with the Service, such as entry and exit points for the Service, search terms, page views and impressions). We treat this information as Personal Information if we combine it with or link it to any of the identifying information mentioned above.
When you correspond with us about our Service or use the Service to ask questions or report problems regarding your experience with us , we may use the information you provide for reporting purposes or otherwise as required of us by law. We also may use the information to follow up on your feedback.
If you are a healthcare professional or an institutional healthcare provider (collectively, "Providers"), you are solely responsible for obtaining any legally required authorization, consent or other permission from your patients prior to providing their Personal Information to E-Scape through the Service for any purpose. By submitting any Personal Information about a patient, you represent and warrant to E-Scape that you have obtained all required permissions to do so.
If you choose to participate in our questionnaires and surveys and other interactive parts of our Service, you accept that we will collect the information, including health-related information and other Personal Information that you share for our business purposes. The information you provide may be combined (subject to all applicable laws) with the Personal Information provided elsewhere in or through the Service. We may combine your and others' Personal Information to create summary data that we will use for our business purposes, such as research to improve our products, services and analyses that may help us better market our products.
If you submit health-related Personal Information through the Service to participate in a clinical trial, we may use your Personal Information to assess whether you qualify for enrollment in the trial, to contact you about potential participation in the trial, and to provide you with additional information about the trial.
Cookies, IP Addresses and URLs
We automatically receive certain types of information whenever you interact with us. For example, when you visit or use the Service, we automatically collect your IP address and the type of browser you use. Information may be automatically collected through the use of "cookies" which are discussed in more detail below.
How E-Scape Uses and Shares Your Personal Information
We try to provide you with the information you need to make informed, reasonable choices with respect to how the Service uses or shares your Personal Information. E-Scape uses and shares Personal Information from you in several ways, including:
- To provide you with news, notes, recommendations and to operate our business and the Service;
- To send you marketing communications related to our Service, or to the products or services of third parties we have contracted with;
- With third parties or affiliates of E-Scape where it is necessary for us to complete a transaction or do something you have asked us to do;
- With third parties or affiliates of E-Scape with whom we have contracted to perform services on our behalf (such as hosting our Service online; companies that act on our behalf are required to keep the Personal Information we provide to them confidential and to use the Personal Information we share only to provide the services we ask them to perform); and
- For other purposes about which we notify you or you give us prior consent.
We may also share your Personal Information in connection with or during the negotiations of a sale, merger or reorganization of some part or all of our business, assets or stock to another company.
Notwithstanding anything to the contrary herein, E-Scape may disclose such information we in good faith believe that we are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, to respond to any claims, to protect against misuse, or unauthorized or illegal use of our Website or to protect the rights, property or personal safety of E-Scape, our users, our employees or the public. However, we will do our best to fight blanket government requests and act in a transparent manner.
Control of Personal Information
Data Integrity and Purpose Limitation: We will only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, E-Scape will take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.
Use of the Service by Minors
The Service is not intended for use by minors (under the age of 18). Parents and guardians should monitor the use of the Service by minors. Children under age 13 should not use the Service at all. If a child under age 13 submits information through any part of the Service, and we become aware that the person submitting the information is under age 13, we will attempt to delete the information as soon as reasonably possible.
Links to Other Websites
In certain circumstances, E-Scape may release your Personal Information in response to a court order, subpoena, search warrant, regulation, binding order of a data protection agency, governmental request or other legal or regulatory process. E-Scape may disclose information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of E-Scape and our customers or others.
We may transfer information, including your Personal Information, in connection with a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by E-Scape or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, E-Scape will use reasonable efforts to notify you before information is transferred or becomes subject to different privacy practices.
We control and operate this Website from our headquarters in the United States of America and this Website may not be appropriate or available for use in other locations. If you use this Website outside the United States of America, you are solely responsible for following applicable local laws and you shall not submit any Personal Information to us that may breach any applicable laws.
Our Security Practices
Recourse and Enforcement
E-Scape periodically assess and review our Service and Website to verify that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, properly implemented and accessible. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information.
If a complaint or dispute cannot be resolved through our internal process, or if, after contacting us, we fail to adequately address your concern we agree to refer unresolved privacy complaints to an alternative dispute resolution provider.